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Privacy and Cookies Policy

 

This is the internet privacy policy for www.tlchomegroup.co.uk and www.tlckitchensandbathrooms.co.uk (the “Websites”)

 

These Websites are the property of TLC Home Group. We take the privacy of all visitors to these websites very seriously and therefore set out in this privacy and cookies policy our position regarding certain privacy matters and the use of cookies on these websites.

This policy covers all data that is shared by a visitor with us whether directly via the websites or via email. This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via these Websites or via email.

  1. Information we collect

In operating our Websites, we may collect and process the following data about you:

1.1 Details of your visits to our Websites and the resources that you access including, but not limited to, traffic data, location data, weblog statistics and other communication data.

1.2 Information that you provide, such as when you email us via the contact us page.

1.3 Information provided to us when you communicate with us for any reason.

  1. Use of cookies

On occasion, we may gather information about your computer for our services, and to provide statistical information regarding the use of our Websites to our advertisers.

Such information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors interact with the Websites so that we can continue to develop and improve them.

We may gather information about your general Internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Websites and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our Websites.

For more information on cookies you can read the guidance at All About Cookies.

  1. Use of your information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

3.1 To provide you with information requested from us relating to our services and to provide information on other services which we feel may be of interest to you if you have consented to receive such information.

3.2 To meet our contractual commitments to you.

3.3 To notify you about any changes to our Websites, such as improvements or service/product changes, that may affect our service.

  1. Storing your personal data

4.1 Data that is provided to us is stored on our secure servers.

4.2 The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk.

  1. Disclosing your information

5.1 Where applicable, we may disclose your personal information to any member of our group.

5.2 We may also disclose your personal information to third parties where we are legally required to disclose your information and to assist fraud protection and minimise credit risk.

  1. Third party links

You might find links to third party websites on our Websites. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

  1. Access to information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.

  1. Contacting us

We welcome any queries, comments or requests you may have regarding this policy. Please do not hesitate to contact us at [email protected]